SWEPCO and Fiserv team up to save customers money and plant more trees
Paperless billing program encourages customers to receive and pay bills online

SHREVEPORT, La., March 31, 2009 – Customers of AEP Southwestern Electric Power Company (SWEPCO), an operating unit of American Electric Power (NYSE: AEP), who enroll in AEP’s paperless billing program over the next two months will save time and money while helping the environment.
AEP and its paperless billing partner, Fiserv, Inc. (NASDAQ: FISV), will contribute $1 to the Arbor Day Foundation for every customer who enrolls during April and May. The funds will be used for reforestation projects in AEP’s service territory.

At the end of 2008, approximately 7 percent of AEP’s residential customers across seven states – 261,350 customers – were enrolled in AEP’s paperless billing program, which allows them to receive and pay their electric service bills online. More than 2.9 million paperless bills were sent to AEP customers during 2008. SWEPCO had 25,724 residential paperless-bill customers at year end 2008, or 6.5 percent of its total residential customers.

Customers may enroll for the program at www.AEPPaperless.com. CheckFree, whose name appears on the site, recently became part of Fiserv.

“Our customers who choose paperless billing find they save time and money, in addition to making a positive environmental contribution,” said Paul Chodak, SWEPCO president and chief operating officer. “Those who enroll in April and May will make an even greater impact with the planting of trees in our service territory.”

“Our total AEP customers’ participation in the program during 2008 saved approximately 89 tons of paper, 2,072 trees, 200,000 pounds of solid waste, 500,000 pounds of greenhouse gases and 1.6 million gallons of wastewater, based on the Environmental Defense Fund Paper Calculator,” Chodak said. “The paperless billing program reflects SWEPCO’s commitment to sustainable business practices and environmental stewardship,” he added.

If all U.S. households paid bills online, 16.5 million trees would be preserved each year, according to a Javelin Strategy & Research study.

“AEP’s focus on paperless billing and their cooperation with the Arbor Day Foundation are evidence of their commitment to their customers and the communities they serve,” said Michelle Flint, vice president and general manager, Biller Solutions, Fiserv. “Electronic bills not only offer the convenience of saving time and reducing clutter, but they are also an easy way for all of us to make a difference with the environment.”

“AEP’s commitment to tree planting will have a lasting impact in our nation’s forests,” said John Rosenow, founder and chief executive of the Arbor Day Foundation. “Trees provide habitat for wildlife, clean the air we breathe and protect our waterways. Because of AEP’s concern for the environment, they are helping to restore our nation’s forests for generations to come.”

The Biller Solutions group at Fiserv offers a comprehensive suite of solutions for billing organizations, leveraging the billing and payment touch points and turning them into positive interactions for the consumer. Fiserv delivers electronic bills (e-bills) for more than 400 companies across 3,000 financial institutions, representing most of the bills common to a U.S. household. For more information, please visit www.fiserv.com/billers.

The Arbor Day Foundation is a nonprofit environmental and education organization of nearly one million members, with a mission to inspire people to plant, nurture and celebrate trees. More information on the Foundation and its programs can be found at www.arborday.org.

American Electric Power is one of the largest electric utilities in the United States, delivering electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP’s transmission system directly or indirectly serves about 10 percent of the electricity demand in the Eastern Interconnection, the interconnected transmission system that covers 38 eastern and central U.S. states and eastern Canada, and approximately 11 percent of the electricity demand in ERCOT, the transmission system that covers much of Texas. AEP’s utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east and north Texas). AEP’s headquarters are in Columbus, Ohio. SWEPCO serves 474,000 customers in three states.  

Scott McCloud
Corporate Communications

More From I&M

Mobile App Learn more

The Power is in Your Hands

Find Out How Save Money & Energy

Save Money & Energy

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn More Understanding Your Residential Bill

Understanding Your Residential Bill

Select your state:

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)


This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...