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Featured Stories


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Using Social Media to Assist Customers

Knowing how to receive information is critical, especially in moments of uncertainty. Since 2018, our social media platforms have offered a space to speak with a customer service team member over billing, outages and general customer service questions. 

Knowing how to receive information is critical, especially in moments of uncertainty. Since 2018, our social media platforms have offered a space to speak with a customer service team member over billing, outages and general customer service questions. 


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Start the School Year with Energy Savings

Summer days are quickly giving way to school supplies and classroom assignments. As you prepare for a new routine, consider adding energy-saving practices to help throughout the year – many taking little effort and can result in savings overtime.

Summer days are quickly giving way to school supplies and classroom assignments. As you prepare for a new routine, consider adding energy-saving practices to help throughout the year – many taking little effort and can result in savings overtime.


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10 Things About Meter Revenue Operations

Each I&M customer has an electric meter on their home. We have a dedicated department that monitors and maintains those meters, ensuring safe and reliable power is delivered to homes and business. What you need to know about Meter Revenue Operations.

Each I&M customer has an electric meter on their home. We have a dedicated department that monitors and maintains those meters, ensuring safe and reliable power is delivered to homes and business. What you need to know about Meter Revenue Operations.


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Powering Everyday Life: Energy 101

From transmission lines that carry power out of generation sources straight to the substations and distribution lines that help power customers’ lives – it is a complex operation powering homes and businesses. But how does that process provide the reliable power as you turn on lights in a room?

From transmission lines that carry power out of generation sources straight to the substations and distribution lines that help power customers’ lives – it is a complex operation powering homes and businesses. But how does that process provide the reliable power as you turn on lights in a room?


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Supporting Reliability and a Community's Traditions

I&M is honored to serve the town of Bridgman and support many initiatives that provide connectedness and vitality to the community. Most recently, our partnership to support the Bridgman Street Dance event on July 12 helped with the return of a favored tradition. 

I&M is honored to serve the town of Bridgman and support many initiatives that provide connectedness and vitality to the community. Most recently, our partnership to support the Bridgman Street Dance event on July 12 helped with the return of a favored tradition. 


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I&M Partners with BHYSA to Leave Lasting Impact

Youth sports are a “grand slam” for the community. Offering an opportunity to grow and learn, sports can have an impact long into the future – but not without the right support.

Youth sports are a “grand slam” for the community. Offering an opportunity to grow and learn, sports can have an impact long into the future – but not without the right support.


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Powered By: Heyde Mitchell, EE & DSM Program Coordinator

We have many resources to help customers cut energy costs. Our Energy Efficiency and Customer Program managers, including Heyde Mitchell, are the most valuable. She can help increase your home’s energy efficiency while amping down costs.

We have many resources to help customers cut energy costs. Our Energy Efficiency and Customer Program managers, including Heyde Mitchell, are the most valuable. She can help increase your home’s energy efficiency while amping down costs.


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Using I&M Account Tools: Signing Up for Alerts

Alerts from I&M are a simple, effective way to stay connected, prepared and in control of your power needs. In addition to peace of mind, alerts offer personalized communication that align with your I&M account.

Alerts from I&M are a simple, effective way to stay connected, prepared and in control of your power needs. In addition to peace of mind, alerts offer personalized communication that align with your I&M account.


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Can My Home Receive Power After a Storm?

As we assess damage from severe weather, some of the equipment needing repaired may not be owned by I&M. This is critical to understand as we work to return service to our customers as safely and quickly as possible. 

As we assess damage from severe weather, some of the equipment needing repaired may not be owned by I&M. This is critical to understand as we work to return service to our customers as safely and quickly as possible. 


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What Should a Storm Kit Have?

Ahead of projected storms, you may be warned to have an emergency kit ready – which should be fit for your home’s specific needs. Simple steps can keep your family one step ahead if severe weather strikes.

Ahead of projected storms, you may be warned to have an emergency kit ready – which should be fit for your home’s specific needs. Simple steps can keep your family one step ahead if severe weather strikes.


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