Featured Stories

Knowing how to receive information is critical, especially in moments of uncertainty. Since 2018, our social media platforms have offered a space to speak with a customer service team member over billing, outages and general customer service questions. 

Summer days are quickly giving way to school supplies and classroom assignments. As you prepare for a new routine, consider adding energy-saving practices to help throughout the year – many taking little effort and can result in savings overtime.

Each I&M customer has an electric meter on their home. We have a dedicated department that monitors and maintains those meters, ensuring safe and reliable power is delivered to homes and business. What you need to know about Meter Revenue Operations.

From transmission lines that carry power out of generation sources straight to the substations and distribution lines that help power customers’ lives – it is a complex operation powering homes and businesses. But how does that process provide the reliable power as you turn on lights in a room?

I&M is honored to serve the town of Bridgman and support many initiatives that provide connectedness and vitality to the community. Most recently, our partnership to support the Bridgman Street Dance event on July 12 helped with the return of a favored tradition. 

Youth sports are a “grand slam” for the community. Offering an opportunity to grow and learn, sports can have an impact long into the future – but not without the right support.

We have many resources to help customers cut energy costs. Our Energy Efficiency and Customer Program managers, including Heyde Mitchell, are the most valuable. She can help increase your home’s energy efficiency while amping down costs.

Alerts from I&M are a simple, effective way to stay connected, prepared and in control of your power needs. In addition to peace of mind, alerts offer personalized communication that align with your I&M account.

As we assess damage from severe weather, some of the equipment needing repaired may not be owned by I&M. This is critical to understand as we work to return service to our customers as safely and quickly as possible. 

Ahead of projected storms, you may be warned to have an emergency kit ready – which should be fit for your home’s specific needs. Simple steps can keep your family one step ahead if severe weather strikes.