Thank you for your patience.
We recognize financial hardships happen and sometimes you need a little extra support paying your bill. Our goal is to keep your power connected and help those with past-due bills catch up. Disconnections are a last resort.
There are several ways we can help you catch up on past-due bills. Go to IndianaMichiganPower.com/PayAssist or call 800.311.4634 to learn about payment assistance options.
If you receive a notice that your power is going to be disconnected, it’s important that you take action right away. We are here to help you.
Disconnection is a very serious matter. It is important to contact us as soon as you receive a Disconnect Notice or overdue bill.
If you received a Disconnect Notice, make a payment as soon as possible. You can avoid your power being shut off if we receive the past due amount the day before your scheduled disconnect date.
You can pay you bill with our simple and secure payment options – online, by phone or in person. Most options post to your account immediately without any additional action from you.
You can also pay in person at an Authorized Payment Center. We do not accept payment by cash or personal check at your home.
Sometimes you need just a little extra time. If you're not able to pay the full amount before your scheduled disconnect date, contact us to request a payment arrangement.
There are times when it may be difficult for you to pay your bill. There are state-specific programs along with local and federal assistance programs to help.
We offer Indiana and Michigan state specific programs that can help lower your monthly bill.
I&M also works with many organizations that can help you find local and federal assistance. Contact your local agency, visit 211.org or call 211 for more information about utility, housing, healthcare and many other types of assistance. If you need help locating your local agency, click here.
If you’re a residential customer and your power has already been disconnected, there are self-service options available to get your power reconnected. Make a payment, request payment assistance and start your reconnection by logging into your account. You can also call us at 800.311.4634.
If you’re a business customer, please call us at 800.311.4634 between 7 a.m. and 6 p.m., Monday through Friday.
To have your power reconnected, you will need to pay the full past due balance on your account, plus a reconnection fee and a security deposit if we do not already have one for your account.
If you have a standard meter, a technician will come to your house within 1-3 business days of receiving the full past due balance, making a payment arrangement (if eligible) and meeting any other conditions. Please ensure safe conditions in and around your home for our technician, including securing your animals. An adult over the age of 18 must be present at the time of reconnection.
If you have a smart meter, your power will be reconnected remotely within 2 hours of receiving the full past due balance, making a payment arrangement (if eligible) and meeting any other conditions. We do not need to come to your house if you have a smart meter. If your meter has a blue label on the front, it’s a smart meter.
If you your income level is above 250% of the Federal Poverty Level your power can be shut off during winter months (December 1 through March 31) if you fail to pay your bill.
If you income level is below 250% of Federal Poverty Level your power cannot be shut off. Poverty levels change each year. You should check each year because your eligibility for winter disconnection may change. Income verification paperwork must be submitted to Indiana Michigan Power each year.
Your power can be shut off
Power can be shut off for these reasons
For a complete list, see the Indiana Terms and Conditions of Service or the Michigan Terms and Conditions of Service
Your power cannot be shut off for these reasons:
We care about your health. If someone in your household relies on electricity for significant health needs, you may be able to avoid disconnection or have power restored with an Emergency Medical Certificate. A medical emergency exists if you or a member of your household is seriously ill or has been diagnosed with a medical condition that requires power to treat. Call us at 800.311.4634 and we will provide the Emergency Medical application.
To use an Emergency Medical Certificate to avoid disconnection or restore power, you must be a customer of Indiana Michigan Power. You are a customer if you have an active account or a final bill that is not past due. Once your final bill becomes past due, you are no longer a customer and your medical certificate may not be enough to restore power.
For an Emergency Medical Certificate to be accepted by Indiana Michigan Power, a medical professional must complete and return the Emergency Medical Certificate to us.
The disconnect can be postponed for a maximum of 30 days and renewed for additional 30-day periods. If your power has already been shut off, you may provide an Emergency Medical Certificate to have power restored within 24 hours. A payment may be required with the Emergency Medical Certificate if you are seeking restoration.
You still have the responsibility to pay your current bill or your payment arrangement amount during the postponement. If you do not pay your current bills, Indiana Michigan Power is not required to accept more than two Emergency Medical Certification renewals.
If the electric bill is in your landlord’s name and they either fail to pay the electric bill for your residence or instructs Indiana Michigan Power to shut off your power, you must be notified by Indiana Michigan Power at least 30 days in advance.
Depending upon circumstances, Disconnect Notices may be mailed, personally delivered, posted on individual dwelling units and common areas, or a combination of these methods. Indiana Michigan Power will then explain your rights and duties related to continuing power and will mail you a written summary of this information upon request.
You can help a relative or friend keep their power on by receiving notifications when their account is at risk of being disconnected. Often, people add this free service to accounts of vulnerable customers. You are not responsible for paying the bill. To signup, click here.
Disconnection or power shut off is a very serious matter. Keeping up with your bills or payment agreements helps avoid a disconnect. It is important to contact us as soon as you receive a Disconnect Notice or overdue bill.
Disconnect Notices may include bill reminders, letters, phone calls and approved disconnect forms. To sign up, or update your contact information, to receive emails and text alerts for billing and payments, plus outage information. Go to Account Settings or call 800.311.4634. Indiana Michigan Power has programs that can help low-income households pay their power bills. You can also request a payment arrangement.
Indiana Michigan Power must follow these steps before shutting off your power:
The Indiana Terms and Conditions of Service or the Michigan Terms and Conditions of Service are available by calling Indiana Michigan Power or the state commission.
You can sign up, or update your contact information, to receive emails and text alerts for billing and payment notifications, plus outage information. Update your Account Settings or call 800.311.4634.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.
Please login to manage your account.