Thank you for your patience.
Are you contacting us for any of the reasons below? Use our online services for all your needs.
Reporting an outage
If your power is out, simply report your outage online to let us know.
Wonder when your power is coming back? Check your outage status for the latest information (requires login).
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Visit our Report Other Problem page to report any problems related to a streetlight, tree, leased light, or reporting a power theft. We will attend to your problem immediately. However, please note that streetlight problems may take up to several weeks to get resolved.
Or you may also reach us at 800.311.4634. Business customers can contact our business operations center.
Visit our Service Requests page to learn more about your options if your are moving to a new location.
Questions about deposits?
Find out more about why security deposits are required, and when and how you will get yours back.
Building a new home or business?
We have new construction resources to help guide you and your builder through the process.
Need help paying your bill?
Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months. For a full list of assistance options:
Leveling out your payments
Our Average Monthly Payment (AMP) plan helps stabilize your monthly bills.
Wondering if we received your payment? Check out your payment activity to see pending, processed, and canceled payments.
Make a payment
We offer many ways to pay your bill. Pick the way that is right for you.
You can change many details of your account profile online, including: changing your email, phone, or mailing address. Update a payment account, reset your password and more.
Sign up for outage and billing alerts and manage your communication preferences.
Manage multiple accounts
Add another electric account to your User ID or change the default account that comes up when you log in.
NOTE: if you need to add someone to your account or change your name, please call us at 800.311.4634.
You can view your bill online any time or see a breakdown of the bill to see what each section means.
Choosing paperless billing to receive your bills online can save you time and money.
You can unenroll from paperless an time (requires login).
Why is my bill higher than I expected?
While electricity usage patterns are relatively stable, many variables can impact usage such as extreme hot or cold weather temperatures. If your bill seems unusually high:
Check your bill to see if the read was estimated; if it is, your next bill may be significantly lower when an actual read is performed. You can also check the meter yourself and compare it to the reading on your bill.
Compare your bill to one from the same time last year. You may find that the changing weather causes your bill to rise at this time of year.
Review our energy saving tips. If the cause of the high bill is weather-related, you can make changes that will lower future bills.
What is my electric rate?
Find out the latest information on all rates and tariffs we offer.
If you haven't created a User ID with us before, register for online access.
Forget your User ID? No problem. Find it using the email you registered with.
If you forget your password, just reset it and you'll be able to create a new ne. You'll need your User Id to get started. Note: If your reset link expires, simply reset it again.
Modify your electric service, new construction requests, or request a letter of credit in our service requests section.
Find out your responsibilities and ours if you experience damage to your home or business.
For safety hazards and other customers service needs, please call our Customer Solutions Center at the number below. Commercial and industrial customers can contact us through the Business Customer section.
You can always reach out to us on Facebook or Twitter.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.
Please login to manage your account.