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Reset Your Password Using Your User ID

If you don’t know your User ID, you can retrieve it here. If you don't have an online account, register for one here.
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To reset your password, enter your User ID.

NEXT STEP: Verify Your Email

System Maintenance
Many online functions, like login and outage reporting, won't be available from 1:00 AM - 7:00 AM ET on Sunday, 7/13.

If you have an urgent issue, please call our Customer Operations Center at 800-311-4634.