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Payment Arrangement

We recognize that financial hardships happen, especially during a pandemic, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you.

Payment Extensions & Arrangements

Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.

Payment Assistance Programs

Indiana Emergency Rental Assistance Program (IERA) IERA is designed to increase housing stability for renters whose income has been negatively impacted by COVID-19. Qualifying renters can receive assistance with rent and utility costs up to 12 months.
COVID Emergency Rental Assistance Program (CERA) CERA is a program administered through the Michigan State Housing Development Authority (MSHDA), to provide rental and utility assistance. CERA helps retain housing stability for eligible renters in Michigan who have experienced financial hardship either directly or indirectly to COVID-19.
Low-Income Home Energy Assistance Program (LIHEAP) LIHEAP provides federally funded assistance to help families manage energy costs. You’ll need to check your state’s program to see if you qualify.
Neighbor to Neighbor Bill Pay Assistance Indiana Michigan Power partners with Dollar Energy Fund to help families pay their electric bills. Grants apply directly to an account that prevents disconnection of or restores electric service. Find out what agency to contact in your area in order to apply.
Michigan Energy Share Program Michigan customers with a past-due bill and an income under 250% of the Federal Poverty Level (less than $65,500 for a family of four) may qualify for the Michigan Energy Share Program. Apply at the Benton Harbor-based Southwest Michigan Community Action Agency by calling 269.925.9077.

The maximum grant to a family is $350.
Indiana Low-Income Arrearage Forgiveness Created as a result of discussions with Hoosier consumer advocates as part of I&M’s Building the Future plan, the Low Income Arrearage Forgiveness program helps eligible Indiana customers manage energy bills and eliminate past-due debt. Eligible customers will receive a letter from Dollar Energy Fund, who I&M has partnered with to work through the qualification process.

For more information, or to enroll, contact Dollar Energy Fund at 888.282.6816.

Helping Others in our Communities

Help Someone Facing Disconnection You can help a relative, friend keep their power on by getting notifications when they are at risk of being disconnected. Often, people add this service to accounts of vulnerable customers (those with mental impairments, illness, or advanced age) who have difficulty understanding Indiana Michigan Power's disconnection process, but this free service is available for any customer.

How Third-Party Notifications work:

  1. Print a Third-Party Authorization Form
  2. The account holder must complete, sign, and mail it to the address on the form, authorizing you to receive notifications on their behalf
  3. As an authorized third-party, you will receive copies of the billings if electric service is at risk of being disconnected due to non-payment

You will not be responsible for paying the bill.

Donate to Customers in Need The Neighbor to Neighbor program helps customers maintain electric service by taking donations and applying a utility assistance grant directly to their bill. Together, we can make a big impact.

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