We recognize that financial hardships happen, especially during a pandemic, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you.
Payment Extensions & Arrangements
Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.
Payment Assistance Programs
We understand sometimes you may need a little support paying your bill and we want to help. There are a variety of flexible payment options, plus Indiana and Michigan state specific programs that can help lower your monthly bill.
We also offer programs where you can help others in the community through donations and notifications.
Local and Federal Assistance Agencies
I&M also works with many organizations that can help you find local and federal assistance. Contact your local agency, visit 211.org or call 211 for more information about utility, housing, healthcare and many other types of assistance.
If you need help locating your local agency, select your state below.
Neighbor to Neighbor Bill Pay Assistance - Indiana
Indiana Michigan Power partners with Dollar Energy Fund to help Indiana families pay their energy bills. Grants help prevent disconnection or restores service. Winter heating assistance is available Nov. 1 - May 15. Summer cooling assistance is available July 1 - Aug. 31.
Emergency Rental Assistance Program (IERA) - Indiana
IERA is designed to increase housing stability for Indiana renters whose income has been negatively impacted by COVID-19. Qualifying Indiana renters can receive assistance with rent and utility costs up to 12 months. If you are a homeowner in need of assistance the Homeowner Assistance Fund (IHAF) may be able to help.
Homeowner Assistance Fund (IHAF) – Indiana
IHAF is designed to help Indiana homeowners with their a mortgage payment if they are experiencing hardship due to COVID-19 If you are a renter in need of assistance the Emergency Rental Assistance (IERA) program may be able to help.
Low-Income Service Charge Waiver - Michigan
Income Qualified customers can have the $7.25 monthly residential service charge waived, saving $87 a year.
- Must be a Michigan residential customer.
- Household income cannot exceed 150% of the Federal Poverty Level.
- You must have received any of the following assistance within the last six months:
- State Emergency Relief Program
- Food Stamps or SNAP
- Must re-qualify annually
Emergency Rental Assistance Program (CERA) - Michigan
CERA helps retain housing stability for eligible renters in Michigan who have experienced financial hardship due to COVID-19. If you are a homeowner in need of assistance the Homeowner Assistance Fund (IHAF) may be able to help.
Homeowner Assistance Fund (MIHAF) – Michigan
MIHAF is designed to help Michigan homeowners with their a mortgage payment if they are experiencing hardship due to COVID-19 If you are a renter in need of assistance the Emergency Rental Assistance (CERA) program may be able to help.
Helping Others in Our Communities
Help Someone Facing Disconnection
You can help a relative or friend keep their power on by receiving notifications when their account is at risk of being disconnected. Often, people add this free service to accounts of vulnerable customers. You are not responsible for paying the bill.
- Print a Third-Party Authorization Form
- Have the primary account holder complete, sign and mail the form authorizing you to receive notifications on their behalf
- As an authorized third-party, you will receive notifications if their account is at risk of of being disconnected.