Thank you for your patience.
Please select an option to request upgrades or changes to your electrical service or load requirements.
If you're currently a customer of I&M or another company in the American Electric Power system, you can quickly and easily transfer your service to a new location.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-311-4634.
System Maintenance Many online functions that require login will be unavailable from 1:00 AM - 7:00 AM ET on Sunday, 4/19.
If you have an urgent issue, please call our Customer Operations Center at 800-311-4634.