Thank you for your patience.
Many online functions, like login and outage reporting, won't be available from
10:00 PM - 10:10 PM
In an effort to restore your power sooner, please check to see if your external breaker needs to be reset.
Customers who live in apartments, mobile homes, condos or other multi-family dwellings may have an external breaker in addition to the breaker panel within their unit. The external breaker is customer-owned equipment and located outside next to the electric meter for that unit. If your neighbor has power but you do not, please check both your inside breakers and your external breaker. You may be able to restore your power simply by resetting your external breaker.
Management companies with 24 hour maintenance may lock the external breakers or choose to house them in a locked room. If this is the case, you will need to contact your building maintenance department for access.
Watch our External Breakers video
If you have questions, please contact our Customer Operations Center at 800.311.4634.
IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.