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Electricity can be one of the most productive forces on earth. It can also be one of the most deadly. Helping our customers be safe around electricity is a top priority.
It only takes one major storm to disrupt activities and cause damage to communities. We have tools and resources to ensure that you are prepared for a storm, including how to sign up for personalized outage alerts on the I&M App, what to include in your emergency supply and weather safety tips.
Storm season brings extra dangers that everyone should be prepared for. Knowing what to do and when to do it can keep you and your family safe.
Power Line Safety
Safety around power lines follows a simple rule: stay away. Whether the lines are above ground or below ground, keep yourself and equipment like ladders, scaffolding and long tools – at least 10 feet away.
Whether digging, trimming trees or using generators, keep you and your family safe around the house. Here are some tips to help you stay safe.
Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money. Learn the signs to recognize scams.
IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.
Please login to manage your account.