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Electricity can be one of the most productive forces on earth. It can also be one of the most deadly. Helping our customers be safe around electricity is a top priority.
It only takes one major storm to disrupt activities and cause damage to communities. We have tools and resources to ensure that you are prepared for a storm, including how to sign up for personalized outage alerts on the I&M App, what to include in your emergency supply and weather safety tips.
Storm Safety
Storm season brings extra dangers that everyone should be prepared for. Knowing what to do and when to do it can keep you and your family safe.
Power Line Safety
Safety around power lines follows a simple rule: stay away. Whether the lines are above ground or below ground, keep yourself and equipment like ladders, scaffolding and long tools – at least 10 feet away.
Home Safety
Whether digging, trimming trees or using generators, keep you and your family safe around the house. Here are some tips to help you stay safe.
Scam/Fraud Safety
Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money. Learn the signs to recognize scams.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800-311-4634.
System Maintenance Many online functions that require login will be unavailable from Wednesday, 3/18 10:00 PM - Thursday, 3/19 5:00 AM ET.
If you have an urgent issue, please call our Customer Operations Center at 800-311-4634.