FORT WAYNE, Ind., May 21, 2025 – At Indiana Michigan Power (I&M), we aim to protect our customers while serving our communities with safe and reliable energy.
Unfortunately, scammers target I&M customers in a variety of ways.
As we head into warmer weather and summer storm season, there is a chance scams may increase. This may be especially true as scammers continue to approach customers’ homes and make threatening phone calls.
“Scammers use numerous tactics to try to access customers’ homes and wallets. Some ask to inspect equipment inside or near homes, while others threaten disconnection and ask for immediate payment over the phone,” said Stephanny Smith, I&M’s Director of Communications. “Please keep in mind, it’s rare an I&M employee or authorized contractor will need to enter a customer’s home. When it is necessary, I&M will contact the customer to schedule an appointment to perform the work.”
There are three ways to identify an I&M employee and authorized contractors:
- Ask for identification. All I&M employees and authorized contractors will have a photo identification badge and must display their badge.
- Look for the logo. I&M employees travel in company branded fleet vehicles with our logo, while authorized contractors will have a magnet on the vehicle and a photo identification card to present. You may also see the logo on shirts, vests and hard hats.
- Verify the work and credentials. Customers can call I&M to verify the work and the employee at or near your home. Please call our Customers Operations Center at 1-800-311-4634.
I&M will never call, text, email or come to a customer’s home to ask for personal or financial information. I&M will never visit a customer’s home or call to demand immediate payment with prepaid debit cards, gift cards or threaten to disconnect power. I&M will inform customers if their account is past due and offer payment plan options. Customers can track their account at IndianaMichiganPower.com/account and on the I&M Mobile app.
Please do not let anyone into your home unless you have verified their identity or have a scheduled appointment. If you’re suspicious of someone claiming to be with I&M, call 9-1-1 or I&M immediately at 1-800-311-4634.
For more information utility scams, including phone call or text scams please visit IndianaMichiganPower.com/StopScams.
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Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its approximately 2,000 employees serve more than 600,000 customers. More than 85% of its energy delivered in 2023 was emission-free. I&M has at its availability various sources of generation including 2,278 MW of nuclear generation in Michigan, 450 MW of purchased wind generation from Indiana, more than 22 MW of hydro generation in both states and approximately 35 MW of large-scale solar generation in both states. The company’s generation portfolio also includes 1,497 MW of coal-fueled generation.
At American Electric Power, based in Columbus, Ohio, we understand that our customers and communities depend on safe, reliable and affordable power. Our nearly 17,000 employees operate and maintain more than 40,000 miles of transmission lines, the nation's largest electric transmission system, and more than 225,000 miles of distribution lines to deliver power to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with nearly 29,000 megawatts of diverse generating capacity, including approximately 6,100 megawatts of renewable energy. AEP is investing $43 billion over the next five years to make the electric grid cleaner and more reliable. We are on track to reach an 80% reduction in carbon dioxide emissions from 2005 levels by 2030 and have a goal to achieve net zero by 2045. AEP is recognized consistently for its focus on sustainability, community engagement and inclusion. AEP's family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. For more information, visit aep.com.