Your I&M account is a tool that keeps you informed. Whether an outage alert or high energy use, your account serves as a platform for savings and notifications, but only if used and updated regularly.
Update Contact Information on I&M Account
Has your phone number changed? Or possibly your email address? It is important to update this information in your I&M account. Why? The contact information you provide is how we contact you throughout the year. If a planned outage is scheduled, we call the number you have listed to important information. If your contact information does change, log into your account to update.
Set Personalized Notifications
Never miss important information or alerts. You can modify the notifications you want to receive through your account, including outage, billing and payment updates. These alerts can be updated and changed any time. You can also sign up to receive I&M’s email newsletter, featuring energy efficiency information, program options, stories on community involvement and more.
Know Where to Find Information
Knowing where to find information to stay up to date is also important. Whether outage maps or safety tips, stay in the loop with these resources:
Available to Help
Should you run into issues with your online account settings or have other questions related to your online account, please visit the contact page on our website or call our Customer Solutions Center at 800-311-4634 in Indiana and 800-311-6424 in Michigan.