Indiana Michigan Power (I&M) is pleased to announce our website is now available in Spanish. With the addition, our customers will be able to read a variety of communications, including safety and account information, in their preferred language.
According to U.S. Census data, nearly 40 million people in America speak Spanish at home. I&M provides power to tens of thousands of Hispanic customers and receives an average of 1,800 calls per month from customers who prefer to speak Spanish. Offering our website in Spanish allows our customers to choose their preferred language and helps I&M to better serve our communities.
“Indiana Michigan Power is extremely excited about offering a Spanish-version of our website to our customers to make their lives and doing business with us easier,” said Katie Davis, vice president External Affairs and Customer Experience. “The launch of the Spanish language site is the newest example of how we are constantly integrating new features to enhance our customers’ experience and further outreach opportunities.”
Customers are able to read in Spanish electrical safety and energy efficiency tips, outage communications – including how to report an outage -- billing assistance information, program offerings and information about our employees and community involvement.
Customers can change the language preference on www.IndianaMichiganPower.com simply by clicking the word “Español” on the top right corner. As always, if customers need assistance, our Customer Solutions Center is available 24/7 at 1-800-311-4634 or you can reach out to I&M via our social media channels on Facebook and Twitter at @IN_MI_Power.
Communications Consult Sr.