11/2/2018
I&M Customers Connect to Alexa, Google Assistant

FORT WAYNE, Ind. – Indiana Michigan Power (I&M), an operating company of American Electric Power (NYSE: AEP), is empowering customers to help manage how they use energy by using voice commands for contacting I&M through Amazon’s Alexa and Google Assistant.

Customers can now use voice commands to access I&M through either of the two virtual assistants on their smart phones and home devices. Among the questions that customers can ask initially to gain more information about their account and energy use:

• How does my home use energy?

• Give me a tip to save energy.

• How much is my bill?

• Is my energy use normal?

• Does I&M have renewables?

• Can I get updates on outages?

• Does I&M have energy rebates?

• Does I&M have any job openings?

Questions should begin with “Ask Indiana Michigan Power…” More information and functions will be added over time.

“Technology offers our customers numerous ways to communicate, and I&M wants our customers to interact with us using the methods they prefer,” said Toby Thomas, I&M President and Chief Operating Officer. “As part of I&M’s ongoing efforts to make account management simpler and more convenient, customers now can simply ask Alexa or Google Assistant key questions about their I&M account and their energy use. We invite customers to begin using their virtual assistants to connect with I&M and share the experience as their functionality for customers grows.”

In order to use Alexa or Google Assistant, I&M customers must be able to sign in to their I&M account on I&M’s web site. If you haven’t signed up, go to www.IndianaMichiganPower.com and click on the “Register” button at the top of the page.

Here’s how to enable your device to link with I&M:

For Alexa on a smartphone:

• Open the Alexa app, select “Skills & Games” in the menu, and type in “Indiana Michigan Power.”

• Select the Indiana Michigan Power skill, then select “Enable Skill,” “Settings” and “Link Account.”

• Type in your Indiana Michigan Power web account username and password.

For an Alexa smart home device:

• Say “Alexa, Open Indiana Michigan Power.”

• Link with your Indiana Michigan Power web account username and password.

For Google Assistant on a smartphone:

• Open the Google Assistant app and say “OK Google, talk to Indiana Michigan Power.” Google will give you a welcome message and ask you to link your Indiana Michigan Power account.

• On the authorization page, enter your Indiana Michigan Power web account username and password.

• Say, “OK Google, talk to Indiana Michigan Power.”

For Google Home smart speaker

• Say “OK Google, talk to Indiana Michigan Power.”

• Google will give you a welcome message and ask you to link your Indiana Michigan Power account.

Customers who have any questions about finding and enabling the app can go to IndianaMichiganPower.com/contact and send an e-mail using the Smart Speaker category or call I&M at 800-311-4634.

# # #

Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its 2,450 employees serve more than 593,900 customers. More than half of its generation is emission-free, including 2,278 MW of nuclear generation in Michigan, 450 MW of purchased wind generation from Indiana, 22 MW of hydro generation in both states and approximately 15 MW of large-scale solar generation in both states. The company’s generation portfolio also includes 2,600 MW of coal-fueled generation in Indiana.

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s more than 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 219,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 32,000 megawatts of diverse generating capacity, including 4,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners and AEP Renewables, which provide innovative competitive energy solutions nationwide. nationwide.

 

 

 

 

Tracy Warner
Indiana Michigan Power Communications
(260) 408-3420
tkwarner@aep.com

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