FORT WAYNE, Ind. – Indiana Michigan Power customers now have access to a new, interactive map that provides more detailed information about power outages.
I&M’s new outage mapping tool makes it easier for customers to search for or report a power outage at IndianaMichiganPower.com/OutageMap. Information about power outages is available 24 hours a day, seven days a week, without the need to log into a customer’s I&M account.
“Although we work hard to keep the lights on, we understand that our customers want to know what is happening and be able to plan next steps when a power outage does happen. Our new, interactive map tool provides a quick and easy way for customers to get information while we’re working to restore power,” said Tom Kratt, Vice President Distribution Operations.
Every 15 minutes, the map refreshes to provide the most up-to-date outage information including:
- The date and time the outage was first reported.
- The estimated time when service will be restored.
- The number of customers without service due to a specific incident
- The cause of the outage (when available).
- The total number of customers currently without service.
Built on a Google Maps platform, the mobile-friendly map allows customers to zoom in to see power outages by street or neighborhood. Outages also are searchable by street, city, zip code or county. Customers can customize using the map with street or satellite views and save as a bookmark.
I&M customers can still receive information about their accounts and the status of any outage affecting them, including the estimated time power will be restored, via text and/or e-mail by signing up for I&M On the Go Mobile Alerts IndianaMichiganPower.com/Alerts. Customers can also call our 24-hour customer service line at 800-311-4634.
For more information, including a tutorial video, go to IndianaMichiganPower.com/outages/map/help. You can also access this information from the map by clicking the Help section from the menu located in the upper left corner of the map.
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Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its 2,450 employees serve more than 589,000 customers. It operates 2,600 MW of coal-fired generation in Indiana, 2,160 MW of nuclear generation in Michigan and 22 MW of hydro generation in both states. The company’s generation portfolio also includes 450 MW of purchased wind generation and, by the end of 2016, approximately 15 MW of large-scale solar generation.
American Electric Power is one of the largest electric utilities in the United States, delivering electricity and custom energy solutions to nearly 5.4 million customers in 11 states. AEP owns the nation’s largest electricity transmission system, a more than 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP also operates 223,000 miles of distribution lines. AEP ranks among the nation’s largest generators of electricity, owning approximately 31,000 megawatts of generating capacity in the U.S. AEP’s utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP’s headquarters are in Columbus, Ohio.