I&M Offers Free Online Sessions to Help Customers Understand Their Bills
FORT WAYNE, IN, March 05, 2026 – Indiana Michigan Power (I&M) is hosting four “Understanding Your Bill” virtual learning sessions.The events, which will be held for I&M residential customers in both states, are designed to help customers gain a clearer understanding of how their monthly bill is calculated. I&M leadership and members of the customer service and regulatory teams will lead online sessions to walk customers through various components of their bill and explain common charges; help customers troubleshoot high bills; and highlight programs that can help households manage their energy costs.
“We understand that customers have questions about their bills and why certain line items are included,” said Katie Runkle, I&M’s vice president of External Affairs and Customer Experience. “Our goals for these virtual sessions are that they help our customers understand what they’re being charged for and why; how our customer service team can help figure out why their bill might be higher than expected; and how to access different programs we offer to help them save money and energy.”
Because rates and bills vary between Indiana and Michigan due to differences in state requirements, customers are encouraged to register for a session specific to their location.
Customers can use this link to register for the Indiana sessions that will be held on:
- Tuesday, March 17 from 2 p.m. to 3 p.m.
- Monday, March 23 from 7 p.m. to 8 p.m.
Customers can use this link to register for the Michigan sessions that will be held on:
- Friday, March 20 from 2 p.m. to 3 p.m.
- Tuesday, March 24 from 7 p.m. to 8 p.m.
For more information about understanding your bill or other I&M programs, visit IndianaMichiganPower.com.
Note about technology:
These sessions will use Microsoft Teams. If you do not have Teams installed on your device, it is recommended that you do so before logging on for your virtual session.
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Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its approximately 2,000 employees serve more than 600,000 customers. More than 85% of its energy delivered in 2024 was emission-free. I&M has at its availability various sources of generation including 2,278 MW of nuclear generation in Michigan, 450 MW of purchased wind generation from Indiana, more than 22 MW of hydro generation in both states and approximately 35 MW of large-scale solar generation in both states. The company’s generation portfolio also includes 1,497 MW of coal-fueled generation.
American Electric Power (Nasdaq: AEP) is committed to improving our customers' lives with reliable, affordable power. We expect to invest $72 billion from 2026 through 2030 to enhance service for customers and support the growing energy needs of our communities. Our nearly 17,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 252,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 30,000 megawatts of diverse owned and contracted generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia, West Virginia and Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio.