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Phase One of I&M’s Smart Meter Launch Underway in Fort Wayne

December 8, 2021

Fort Wayne, Ind., Dec. 8, 2021 – Demonstrating its commitment to “Powering the Next”, and providing customers with innovative technology, Indiana Michigan Power (I&M) today announced it has begun installing smart meters in Fort Wayne. I&M’s goal in Fort Wayne is to install 57,000 smart meters by end of January 2022 and 195,000 by the end of 2022. A smart meter uses wireless technology to provide customers more options and control over their energy usage. 

Smart meter installations underway in Fort Wayne, Ind.

I&M began installing smart meters in the Fort Wayne-area in September. Since then, crews have installed nearly 30,000 smart meters. The company’s goal is to install 195,000 smart meters by the end of deployment in the Fort Wayne area.

I&M is and will be in direct communication with Fort Wayne-area residents who will receive a new state-of-the-art smart meter. The company has communicated with customers via direct mail, postcards, phone messages, and emails providing customers an expected installation timeline. I&M is also in the midst of a robust marketing campaign utilizing social media, radio, billboard and newspaper advertisements to inform and educate customers about smart meters, and explaining the numerous benefits, the wireless technology offers.

“The new smart meters are part of Indiana Michigan Power’s ongoing commitment to help meet the evolving expectations and needs of our customers,” said Dave Isaacson, vice president of Distribution Region Operations for I&M. “Smart meters give our customers more control over their daily energy usage, can help create smart energy habits, aid in power restoration and smart meters are overall more convenient.”

More than 100 million homes across the United States have safe, secure and reliable smart meters. Further, nearly 75,000 I&M customers, including 45,000 in Indiana and nearly 30,000 in Michigan, already use the advanced technology. This is part of I&M’s multi-year effort to upgrade more than 580,000 meters to smart meters across its two state territory in phases.

How Smart Meters Work

The smart meters are replacing I&M’s existing, outdated meter-reader technology. Smart meters use secure, two-way wireless communication to measure and record electricity usage and send the information from a customers’ meter to I&M, similar to how a cell phone, laptop or TV remote works. The data gathered informs customers what time of day they are using the most energy and helps personalize energy saving tips, for example to take a shorter shower in the mornings.

Smart Meter Benefits

Smart meters will enhance the customer experience providing more insight into individual customer use and into their bill. With the advanced technology, customers can take advantage of the following benefits: 

  • Monitor usage with 24/7 access
    • Once the smart meter is installed, customers can view their energy use, in both dollars and in kilowatt-hours (kWh), before their bill is available. Customers can access the data with the I&M Mobile App or though their account on www.IndianaMichiganPower.com.
  • Create good energy-saving habits
    • Customers can receive personalized tips on easy ways to save energy as they can see their usage by the hour, day, month or year. Customers can also find more than 100 tips, rebates and other energy efficiency information at www.electricideas.com.
  • Receive proactive alerts
    • Customers can set budget alerts to be informed when their bill reaches a certain amount, enabling them to cut back on usage. This is similar to when cell phone companies send data usage alerts. 
  • Eliminate manual meter readings
    • A smart meter sends the customer’s energy use details directly to I&M. If a customer is moving and needs to start or stop service, it can be done remotely, thanks to the wireless technology.
  • Quicker response to outages
    • Smart meters have two-way communication with I&M’s internal systems, alerting the company to outages. This could speed response and restoration times.

Smart Meter Installation Process

I&M will send direct mail, postcards and emails informing customers in advance of their installations with the expected timeline. The company also calls customers and sends them an email about two weeks before installations begin in their neighborhood. 

Safety for our crews and customers is of the upmost importance. Please be aware that crews  installing smart meters will have vehicles marked with either an I&M logo or I&M contractor logo.

There will be a short interruption to a customers’ electric service during the installation and may need to reset their digital devices. Customers do not need to be home during the installation. Once the installation is complete, a notice will be on the customer’s door. There is no additional charge to the customer for a smart meter.

Smart Meter Opt-Out

Residential homeowners in Indiana and Michigan can decline a smart meter for a monthly fee. The fee varies in each state and goes towards the costs associated with sending an I&M employee to read the meter. Non-residential customers may not decline a smart meter. Customers will receive a letter explaining the Opt-out process prior to a smart meter being installed.

For more information on smart meters, including an installation video, Frequently Asked Questions (FAQ) and a fact sheet, visit www.IndianaMichiganPower.com/SmartMeters.

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Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its approximately 2,100 employees serve more than 600,000 customers. More than 85% of its energy delivered in 2020 was emission-free.  I&M has at its availability various sources of generation including 2,278 MW of nuclear generation in Michigan, 450 MW of purchased wind generation from Indiana, more than 22 MW of hydro generation in both states, nearly 35 MW of large-scale solar generation in both states, and 2,620 MW of coal-fueled generation in Indiana.


American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s approximately 16,800 employees operate and maintain the nation’s largest electricity transmission system and more than 223,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.5 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 30,000 megawatts of diverse generating capacity, including more than 5,500 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners, and AEP Renewables, which provide innovative competitive energy solutions nationwide. For more information, visit aep.com.


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