EZ Bill

EZ Bill Questions and Answers

What happens if I am on the Budget or Average Monthly Plan (AMP) and I want to enroll in EZ Bill?

To participate in EZ Bill, you will be removed from the Budget or AMP plan. When you are removed from Budget or AMP, any deferred balance must be paid in full on the current bill due date. If you unenroll from the Budget plan you will not be able to re-enroll. The Budget plan is no longer available in Indiana.

What if I am on Budget or Average Monthly Plan (AMP) and want to enroll in EZ Bill but have a large deferred balance that I can’t pay it all at once.

You are eligible for a payment agreement. We can help you set up a payment plan online or by phone at 800.311.4634.

What is the Average Monthly Plan (AMP)?

The Average Monthly Payment Plan (AMP) is a payment plan designed so you can pay an amount equal to your monthly average, rather than the actual month’s usage.

You are billed an amount which is an average of the current month and the previous eleven months’ total usage. Because it is a twelve-month rolling average, the amount due fluctuates somewhat from month to month.

What if I choose to leave the EZ Bill program prior to the 12-month contract?

If you terminate participation prior to the end of your 12-month contract, a $50 administrative fee may be applied to your account. In addition, you may be billed the difference if your actual usage under your standard rate is more than the EZ Bill amount. You will not receive a refund or credit if your actual usage under your standard rate is less than the EZ Bill amount.

What if my usage is too high?

You will be notified if your weather-adjusted usage is 15% or more than the expected monthly kWh usage. If your usage exceeds the threshold three times, you may be removed from the EZ Bill program and returned to your standard tariff and rate.

If I miss the deadline for enrollment, would I no longer be eligible for EZ Bill? Can I decide to enroll at a later date?

All Indiana customer accounts are reviewed annually for eligibility. If you are eligible, we will send you an email with your custom EZ Bill Offer.

What is the EZ Bill Service Agreement / Contract?

Your Estimated Energy Bill without EZ Bill is an estimate based on your energy use characteristics and normal weather. Your actual energy bill could vary greatly depending on weather conditions and actual usage.

EZ Bill Availability of Service terms are in tariffs R.S.-EZB and G.S.-EZB. These tariffs are included in the Indiana Electric Service Tariff, I.U.R.C. No.19 that was approved by the Indiana Utility Regulatory Commission for 2/2024.

The EZ Bill Service Agreement contract term is 12 months. Your participation in EZ Bill will automatically renew as long as the Availability of Service terms are met. Every year I&M will calculate a new monthly EZ Bill payment for the next 12 months. You will be notified of the new payment amount 45 days prior to the end of the current contract. If you no longer want to participate in EZ Bill, contact I&M at 833.352.8245 or EZBill@aep.com within 45 days of the end of your current EZ Bill contract period.

Your EZ Bill payment is calculated using a forecast of your energy usage and energy charges. The expected monthly usage is based upon your usage over the past 12 months or more and is adjusted for weather and any expected usage changes. A program fee, up to 9%, is applied to cover I&M's risk for offering the fixed payment program.

You will be notified if your weather-adjusted usage is 15% or more than the expected monthly kWh usage. If your usage exceeds the threshold three times, you may be removed from the EZ Bill program and returned to your standard tariff and rate.

If for any reason, you are removed from the EZ Bill program or terminate participation prior to the end of your 12-month contract a $50 administrative fee may be applied to your account. In addition, you may be billed the difference if your actual usage under your standard rate is more than the EZ Bill amount. You will not receive a refund or credit if your actual usage under your standard rate is less than the EZ Bill amount.