Payment Assistance

Payment Extensions & Agreements

Get an extension

One Time Payment Extension

One-time Payment Extension gives you a little more time to make your bill payment.

Make a payment agreement

Extended Payment Agreements

An Extended Payment Agreement lets you request a monthly payment plan to pay off your balance in full.

Payment Assistance Programs

Low-Income Home Energy Assistance Program (LIHEAP)

Having trouble managing your bills? Indiana Michigan Power works with many private and non-profit community-based local and federal organizations that provide assistance to low-income residents. LIHEAP is one of the programs offered to provide energy assistance.

Learn more about LIHEAP

Each state has different qualification requirements. Check your state's program to find out if you qualify.

Help A Relative Or Friend Avoid Disconnection Of Service

You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.

How does Third-Party Notification work?

• As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
• You will not be responsible for paying the bill.

To enroll, and mail it to us. Please note that the form must be completed and signed by the account holder.

Indiana Michigan Power works with customers on a case-by-case basis when they are having trouble paying their bill or face disconnection. If you are an I&M customer in Michigan and someone in your household has a serious medical condition, please have your physician complete a Medical Condition Certification form and send to:

American Electric Power
1 AEP Way
Hurricane, WV 25526

The completed form may also be faxed to us at 800-281-3916.

Note: This form is for Michigan customers only.