Indiana Michigan Power partners with government agencies and non-profits to help low income households with their utility bills.
Neighbor to Neighbor Program
Low-Income Home Energy Assistance Program (LIHEAP)
Having trouble managing your bills? Indiana Michigan Power works with many private and non-profit community-based local and federal organizations that provide energy assistance to low-income residents. Check your state's program to find out if you qualify for LIHEAP.
Low Income Arrearage Forgiveness Program
Indiana Michigan Power is introducing a Low Income Arrearage Forgiveness pilot program to help eligible Indiana customers manage their current energy bills and eliminate past-due debt.
Over the next few months, Indiana customers who previously qualified for I&M’s Energy Assistance Program (EAP), have an arrearage and meet other eligibility standards will receive a letter from Dollar Energy Fund. Indiana Michigan Power has partnered with Dollar Energy Fund to work with customers through the qualification process.
The Low Income Arrearage Forgiveness pilot program was created as a result of discussions with Hoosier consumer advocates as part of I&M’s Building the Future plan. For information, or to enroll, please contact Dollar Energy Fund at 888-282-6816.
Help A Relative, Friend, or Vulnerable Customer Facing Disconnection of Service
You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.
- As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
- You will not be responsible for paying the bill.
To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.
Michigan Medical Condition Certification Form
Indiana Michigan Power works with customers on a case-by-case basis when they are having trouble paying their bill or face disconnection. If you are an I&M customer in Michigan and someone in your household has a serious medical condition, please have your physician complete a Medical Condition Certification form and send to:
American Electric Power
1 AEP Way
Hurricane, WV 25526
The completed form may also be faxed to us at 800-281-3916.
Note: This form is for Michigan customers only.