Payment Extensions & Agreements
Get an extension
One Time Payment Extension
One-time Payment Extension gives you a little more time to make your bill payment.
Make a payment agreement
Extended Payment Agreements
An Extended Payment Agreement lets you request a monthly payment plan to pay off your balance in full.
Payment Assistance Programs
Low-Income Home Energy Assistance Program (LIHEAP)
Having trouble managing your bills?
Indiana Michigan Power
works with many private and non-profit community-based local and federal organizations
that provide assistance to low-income residents. LIHEAP is one of the programs offered
to provide energy assistance.
- Learn more about LIHEAP
-
Each state has different qualification requirements.
Check your state's program
to find out if you qualify.
Prevent Disconnection Of A Friend Or Relative
You can help someone avoid electric service disconnection with our Third-Party Notification
program. This free service is often used on accounts of those who are elderly or
ill, but it can be used for any customer.
- Learn more about Preventing Disconnection
-
- As an authorized third party (designated by the account holder), you will receive
copies of the billings if electric service is at risk of being disconnected due
to nonpayment.
- You will not be responsible for paying the bill.
To enroll,
print a registration form and mail it to us. Please note that
the form must be completed and signed by the account holder.
Michigan Medical Condition Certification Form
Indiana Michigan Power works with customers on a case-by-case basis when they are having trouble paying their bill or face disconnection. If you are an I&M customer in Michigan and someone in your household has a serious medical condition, please have your physician complete a Medical Condition Certification form and send to:
American Electric Power
1 AEP Way
Hurricane, WV 25526
The completed form may also be faxed to us at 800-281-3916.
Note: This form is for Michigan customers only.