Payment Assistance

We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the pandemic. If you anticipate problems paying your electric bill, please contact us or consider the options on this page.

Payment Extensions & Arrangements

Get an extension

One Time Payment Extension

One-time Payment Extension gives you a little more time to make your bill payment.

Request an arrangement

Extended Payment Arrangement

An Extended Payment Arrangement lets you request a monthly payment plan to pay off your balance in full.

What's right for you?

Payment Assistance Programs Receive Additional Funding

Indiana Michigan Power partners with government agencies and non-profits to help low income households with their utility bills.

Due to the hardships of COVID-19 impacting customers, I&M is contributing an additional $200,000 to payment assistance programs that help our customers pay their energy bills.

Michigan Energy Share Program

I&M is providing $25,000 for a Michigan Energy Share Program. To qualify, customers must have a past-due bill and meet certain income guidelines. The eligibility limit is 250% of the Federal Poverty Level through the end of the year. A family of four may qualify if they earn below $65,500 per year, or $5,458 per month.

The maximum grant to a family is $350.

Michigan customers can apply at the Benton Harbor-based Southwest Michigan Community Action Agency by calling 269-925-9077. The agency also administers the Low-Income Home Energy Assistance Program (LiHEAP) and administers other programs that may provide assistance to customers.

Neighbor to Neighbor Program

Indiana Michigan Power and Dollar Energy Fund have teamed up to assist low-income families pay their electric bills. I&M recently contributed an additional $175,000 to the Neighbor to Neighbor Program. Learn how to get assistance or make a contribution.

Low-Income Home Energy Assistance Program (LIHEAP)

Having trouble managing your bills? Indiana Michigan Power works with many private and non-profit community-based local and federal organizations that provide energy assistance to low-income residents. Check your state's program to find out if you qualify for LIHEAP.

Low Income Arrearage Forgiveness Program

Indiana Michigan Power is introducing a Low Income Arrearage Forgiveness pilot program to help eligible Indiana customers manage their current energy bills and eliminate past-due debt.

Over the next few months, Indiana customers who previously qualified for I&M’s Energy Assistance Program (EAP), have an arrearage and meet other eligibility standards will receive a letter from Dollar Energy Fund. Indiana Michigan Power has partnered with Dollar Energy Fund to work with customers through the qualification process.

The Low Income Arrearage Forgiveness pilot program was created as a result of discussions with Hoosier consumer advocates as part of I&M’s Building the Future plan. For information, or to enroll, please contact Dollar Energy Fund at 888-282-6816.

Help A Relative, Friend, or Vulnerable Customer Facing Disconnection of Service

You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.

  • As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
  • You will not be responsible for paying the bill.

To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.

Michigan Medical Condition Certification Form

Indiana Michigan Power works with customers on a case-by-case basis when they are having trouble paying their bill or face disconnection. If you are an I&M customer in Michigan and someone in your household has a serious medical condition, please have your physician complete a Medical Condition Certification form and send to:

American Electric Power
1 AEP Way
Hurricane, WV 25526

The completed form may also be faxed to us at 800-281-3916.

Note: This form is for Michigan customers only.

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the Indiana Michigan Power customer mobile app ( Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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