I&M Responding to COVID-19


At Indiana Michigan Power, we’re committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 situation and have taken a number of necessary steps, including:

  • Temporarily suspending customer disconnections for non-payment.
  • Asking employees to work from home if they are able to do so.
  • Instructing our critical front-line employees who work tirelessly to keep the lights on how to minimize or avoid exposure to the virus.

We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If customers anticipate problems paying their electric bill, please contact us to discuss payment options. Stay safe. Stay healthy.

Contact Us to Let Us Help You During this period Bills will not be waived and we urge customers in financial distress to call us with bill payment concerns at the following numbers:

  • Indiana customers: 1-800-311-4634 
  • Michigan customers: 1-800-311-6424

Business Assistance

  • Click here for more information on national and local resources are available to help businesses navigate the Coronavirus pandemic.

I&M Residential Payment Options and Others Sources of AssistanceVisit IndianaMichiganPower.com/account or call us for more information or any questions you have about your residential or business account.

Level Payments

  • I&M’s Average Monthly Payment Plan moderates fluctuations in monthly bills while avoiding the potential of a large settlement balance, or credit, at the end of the program. The monthly payment on the AMP Plan is based on the average of the current month’s bill, plus the previous 11 months’ bills. The payment amount will vary slightly from month to month, but avoids significant differences in billing due to large usage changes. Please note that this is not an equal monthly payment plan.

Payment Plans

  • One Time Payment Extension - this program gives you extra time to pay off a single bill
  • Extended Payment Agreement - this agreement helps you cover your account balance on a monthly payment plan

Payment Assistance Programs

  • Neighbor to Neighbor Program - I&M and Dollar Energy Fund have teamed up to match all donations from generous customers to assist low-income families paying their electric bills.
  • Low-Income Home Energy Assistance Program (LIHEAP) - I&M works with many private and non-profit community-based local and federal organizations that provide energy assistance to low-income residents.  Check your state’s program to find out if you qualify for LIHEAP.

2-1-1 Can Help Customers in Need

  • Customers in need can contact the 2-1-1 service aimed at linking residents of Indiana and Michigan with the various services they might need, even beyond utility service. Customers can call 2-1-1 from their home phone and tell the agency about their issue, and 2-1-1 will direct them to sources for help.  

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)


This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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