AEP Southwestern Electric Power Company (SWEPCO) provides electricity to over 442,000 customers in 170 towns and communities in its three-state service area of northeast Texas, western Arkansas and northwest Louisiana.  “SWEPCO also offers valuable services for its customers, which can be initiated by telephone contact with its Customer Solutions Center in Shreveport at 1-888-216-3523, 24 hours a day, seven days a week,” says Scott McCloud, SWEPCO spokesman. There is no extra cost to the customer for the following services:
            AMP - Average Monthly Payment plan: Allows the customer to pay about the same amount each month -- depending on average monthly usage. That way, you always know in advance about how much you’ll have to pay. And that makes budgeting a whole lot easier. Customers pay an average of their bills over the past 12 months. Most residential and commercial customers can qualify.
            “Checkless” Payment Plan: Let your bank take care of your electric bills with this automatic payment plan. Each month, on the due date, the amount owed is automatically transferred to SWEPCO from your checking or savings account. Customers still receive a bill as usual, with plenty of time to look it over before payment is deducted. With this plan, you save checks, stamps, envelopes and time! To apply, customers complete the application and return it with a canceled check or deposit slip.
            Social Security Plus: Most customers must be 62 or older but some other ages can qualify. Gives senior citizens a full 30 days to pay electric bill. Customers must prove they are old enough for plan.
Medical Awareness Customer: Identifies customers who use electricity for life-support equipment at home. SWEPCO takes action so these customers get targeted notifications in times of special needs. Requires a signed letter from a doctor about life support needs.
            Remember, SWEPCO customers may call 1-888-216-3523 to find out more information about these services and programs 24 hours a day, seven days a week.
            SWEPCO is an operating company unit of American Electric Power. AEP owns and operates more than 36,000 megawatts of generating capacity in the United States and is the nation’s largest electricity generator. AEP is also one of the largest electric utilities in the United States, with more than five million customers linked to AEP’s 11-state electricity transmission and distribution grid. The company is based in Columbus, Ohio.