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Smart Meters

Smart meters give you more control over your energy use and help you save. Over 1 million U.S. homes have safe, secure and reliable smart meters.

Benefits for You at Home

Smart meters give you more control over your energy use and bill.

  • Monitor Your Usage with 24/7 Access

    You don’t need to wait for your bill to see how much energy you’re using. Monitor what you are using – in near real-time with the I&M Mobile App or through your account IndianaMichiganPower.com.

  • Create Good Energy-saving Habits

    Get personalized tips on easy ways to save energy. See when you are using energy by the quarter-hour, hour, day, month or year. Look at your usage in both dollars and kWh, and set energy goals and budgets.

  • Get Proactive Alerts

    Set alerts to help you manage your budget and energy goals.

  • Eliminate Manual Meter Readings

    Manual readings are a thing of the past. Your smart meter sends your energy use details directly to us. If you are moving and need to start or stop service, it can be done without a field visit.

Benefits for Your Business

Smart meters give you more control over your business’s energy use and bill.

  • Analyze Energy Costs and Usage Trends

    See when your business is using energy by daily and 15-minute intervals - in both dollars and kWh. Analyze how your energy usage compares across different years and the weather impact.

  • Compare Billing Trends

    View your billing history trends and compare charges from previous month or year.

  • View a Heat Map of Energy Consumption

    Find out what is using the most energy in your building. Identify abnormal use patterns by analyzing usage in 15-minute intervals.

  • Get Personalized Energy-saving Tips

    Get personalized tips on easy ways to save energy including potential savings, carbon savings, and payback period.

    Go to your IndianaMichiganPower.com business account to get all the benefits.

Smart Meters Coming to Your Home and Business

Over the next several years, we plan to replace the old-fashioned meter currently on your home or business. The new smart meters will empower you to have more control over your energy use.

You will be notified via mail, email, phone and in-person before your smart meter is installed. The first notification will be at least 60 days before your scheduled installation. The communication schedule is available in the FAQs.

If you have questions, call customer service at 800.311.4634.

Smart Meters Give You the Power to Save

Smart Meter Fact Sheet

FAQs

A smart meter is a digital meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers usage information to us for billing and operational purposes. A smart meter improves billing accuracy and gives you the ability to better manage your energy use.

A smart meter allows you to take control of your energy cost. View energy use and cost information from your smart phone, tablet or laptop. A smart meter simplifies the billing process by eliminating estimated bills. It also enables you to start or stop electric service without scheduling a technician to visit your home

You will be notified at least 60-days in advance and in multiple ways including mail, email, phone and in-person. The communication schedule includes:

  • Postcard - about 60 days before installation
  • Email - 60 days or more before installation
  • Letter - about 45 days before installation
  • Phone - about 10 days before installation
  • In-person - day of installation
  • Door Hanger - day of installation
  • Welcome Letter/Email - about 30 days after installation
  • Understanding Your Smart Meter Letter/Email - about 90 days after installation
No. A meter technician will leave a door hanger indicating the result of the meter change. Please leave a clear path, including unlocking gates, keeping pets indoors and removing objects from around the meter base on the day of installation. Appointments for special circumstances will be handled on a case by case basis.
You will experience a brief temporary power outage when we replace the meter. We expect the interruption to be no longer than a few minutes.

Smart meters have an easy-to-read digital display with three separate rotating displays:

  • One display will show your total electric usage in kilowatt-hours (kWh). This is the amount of energy that has flowed through your meter since it was installed. I&M uses this information to calculate your bill.
  • The second rotating display, which includes a decimal point, shows the electricity demand reading in kilowatts (kW). This is used for operational purposes, and not for calculating your bill.
  • The last display will show whether your electric service is on or off. If the display says “CLOSED” your power is on. If the display says “OPEN” your service has been interrupted.
There is no additional cost to install a smart meter.

The electric grid is being upgraded to take advantage of new technologies and offer more benefits to our customers. Smart meters also enhance customer service through remote capabilities; providing faster meter readings and service connections.

Smart meters are equipped with secure wireless communications technology. This allows us to communicate with the smart meters remotely. Meter readings, service connections and outage notifications can all be done remotely.

Once installed, the smart meter will be read automatically. However, our employees may at times require access to the meter. These visits include periodic maintenance, safety and quality inspections.
All communications equipment meets criteria set by the Federal Communications Commission (FCC). The smart meter should not interfere with any electronic equipment inside a home or business.
The meters and their communications are encrypted and equipped with security features to prevent unauthorized access. In fact, we must meet mandatory cybersecurity standards. We follow strict standards of the Information Technology guidelines of the National Institute for Standards and Technology (“NIST”).
Today, you learn about the level of your energy use once a month, when you receive your statement. With smart meters, you can view your energy use by the hour, by the day or monthly to assist you in managing your energy cost. Smart meters also allow us to send high usage alerts when it is determined that your bill is projected to exceed a similar billing period based on your usage history.

Numerous studies have demonstrated smart meters do not pose a health risk. Radio Frequencies (RF) emitted by digital meters are well below the limits set by the FCC and are well below emissions produced by other common household devices like cell phones, microwaves and baby monitors.

The American Cancer Society notes that smart meters send and receive signals only about 1 percent of the time. They also add that radio frequencies from a smart meter are “much less than what you could be exposed to from a cell phone.”

Yes. Smart meters go through the same rigorous tests as the traditional meters before they are installed. Both are also required to follow the same standards for accuracy.
No. You are not required to have a smart device or Wi-Fi. The smart meter will communicate with I&M without using your personal Wi-Fi. If you want to use the Energy Management Tools on your online IndianaMichiganPower.com My Account, you will need access to a computer or smart devices. However, accessing those tools is optional.

For your safety and security, the crews installing the smart meters have vehicles marked with an I&M logo or an I&M contractor logo. The technician will wear an I&M ID badge or a QUES ID badge. QUES is the contractor who is assisting with the installation. The QUES ID badge looks the picture below.

Our crews are following COVID-19 guidelines issued by the Centers for Disease Control and Prevention (CDC) to ensure the safety and health of our customers and our employees. You are not required to be present on the day of installation.

If you would like more information about smart meters, we can be reached at 800.311.4634.

Yes, homeowners may decline a smart meter. The Michigan Public Service Commission approved a $9.75 monthly fee for residential customers who do not want a smart meter installed. The $9.75 monthly fee goes towards the costs associated with sending an I&M representative to read the meter. This charge will be applied to your monthly bill and payment of this fee will be required to maintain service. Failure to pay may result in disconnection.

If you’d like more information about opting out, please provide your contact information. We will contact you within two business days.

Non-residential customers may not decline a smart meter.

Yes, homeowners may decline a smart meter. The Indiana Utility Regulatory Commission approved a $16.48 monthly fee for residential customers who do not want a smart meter installed. The $16.48 monthly fee goes towards the costs associated with sending our representative to read the meter. This charge will be applied to your monthly bill and payment of this fee will be required to maintain service. Failure to pay may result in disconnection.

In Indiana, the monthly fee will be waived if you report your monthly usage to us by voluntarily enrolling in the Self-read program. Failure to report usage accurately or on time will result in the $16.48 monthly fee being added to your bill.

If you’d like more information about opting out, please provide your contact information. We will contact you within two business days.

Non-residential customers may not decline a smart meter.

Our crews are following COVID-19 guidelines issued by the Centers for Disease Control and Prevention (CDC) to ensure the safety and health of our customers and employees. For more information on what we are doing to address the pandemic and help our customers please go to: I&M's Response to COVID-19.

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