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Powering the Next in Customer Service

I&M is Powering the Next in customer experience as it continues investing in distribution infrastructure and newer technologies. Smart meters will improve reliability and provide more value to customers through a variety of services and programs to help customers make better choices and potentially save money.

Smart Meters

Smart meters use advanced technology to monitor energy use and provide two-way communication with the energy company, which aids with outages and restorations, and provides the platform for enhanced customer controls and programs.

I&M plans to install more than 480,000 smart meters by 2024. Currently 40,000 I&M customers have smart meters, including 18,000 in Indiana.

With smart meters, I&M customers will have access to more timely energy usage information, 24 hours a day, 7 days a week so they can use the information to make adjustments in when and how they use electricity.

As part of the Indiana settlement agreement, I&M will enhance the customers’ experience by continuing to replace older-technology meters with new smart meters. Smart meters provide I&M insight into the distribution system to detect any issues or outages on the system and respond in a more efficient manner.

The new smart meters also enable customers to gain more control over their energy use by using the I&M website to monitor their energy usage. I&M will also be rolling out a number of new optional programs that customers can choose from based on their individual preferences.

Learn more about smart meters at IndianaMichiganPower.com/SmartMeters.

I&M is dedicated to providing its customers with value and a positive experience. We already offer a variety of programs such as average monthly payment plans, paperless billing, Income Qualified Weatherproofing, electric vehicle incentives and IM Green, which supports renewable energy.

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