Powering the Next in Customer Service
I&M is Powering the Next in customer experience as it continues investing in distribution infrastructure and newer technologies. Smart meters will improve reliability and provide more value to customers through a variety of services and programs to help customers make better choices and potentially save money.
Smart meters use advanced technology to monitor energy use and provide two-way communication with the energy company, which aids with outages and restorations, and provides the platform for enhanced customer controls and programs.
I&M plans to install more than 480,000 smart meters by 2024. Currently 40,000 I&M customers have smart meters, including 18,000 in Indiana.
With smart meters, I&M customers will have access to more timely energy usage information, 24 hours a day, 7 days a week so they can use the information to make adjustments in when and how they use electricity.