Thank you for your patience.
Indiana Michigan Power’s customers and the communities it serves rely on reliable energy to power our lives, now more than ever. From remote work and school, to heating and cooling our homes, cooking dinner and charging the technology we use, I&M is there ensuring the safe and reliable delivery of service. Increasingly, I&M is looking for ways to add value to your daily life through our essential service.
I&M’s rate review, now pending before the Indiana Utility Regulatory Commission (IURC), proposes powering the next in reliability, new technologies and supplying customers with more tools to enrich their energy experience to gain more control of their daily energy usage.
I&M invites you to click on the links to accompanying pages to learn more about how it is Powering the Next in reliability, in new technologies and in customer experience to serve you better.
2021 Indiana Rate Review News Release
In New Technologies
In Superior Customer Experience
Cost and Process
IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.
Please login to manage your account.